How People Will Use AI to Do Their Jobs Better [1]

[ Wed. May. 27. 2015 ]

We all know that computers can sometimes automate work, taking jobs away from humans. But it can augment human workers as well, making them more effective. In our ongoing research, we’ve found that so far augmentation is far more common, even in the emerging area of “cognitive computing,” in which machines can sense, comprehend, and even act on their own. In this sense, cognitive computing is more about “Person and Machine” than “Person versus Machine.”

But our view grows out of our observations of organizational applications available today. What about in the future?

For well-informed prognostication, it’s helpful to turn to the brain trust at [5]. Each year, [5] publishes essays from thinkers, scholars, and researchers on a question related to a hot topic in public and academic discourse. This year’s question was, “What do you think about machines that think?” It prompted 186 respondents to write more than 130,000 words total.

While the essays looked at a range of issues, a number of respondents touched on advances in how thinking machines could augment human intelligence. They discussed carefully-considered forms of human-machine interaction, many of which have implications to various businesses and industries including management, health, and creative fields. These answers help us to imagine what the future of computer-augmented work will look like, and what the challenges are to getting there. ...